How To Fix CRM_CFG_UPGRADE028 - No entry in mapping table &1 with knowledge base ID &2 in client &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_UPGRADE - Migration of SCE Data Model to Version 4.0

• Message number: 028

• Message text: No entry in mapping table &1 with knowledge base ID &2 in client &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_UPGRADE028 - No entry in mapping table &1 with knowledge base ID &2 in client &3 ?

  The SAP error message CRM_CFG_UPGRADE028 indicates that there is no entry in the mapping table for a specific knowledge base ID in the specified client. This error typically arises during the upgrade or configuration of the SAP CRM system, particularly when dealing with knowledge base articles or related configurations.
  Cause:
  
  Missing Mapping Entries: The most common cause of this error is that the mapping table, which is supposed to link knowledge base IDs to their corresponding entries, does not have an entry for the specified knowledge base ID.
  Data Migration Issues: If you are migrating data from an older version of SAP CRM or from another system, there may have been issues during the data transfer that resulted in missing entries.
  Configuration Errors: Incorrect configuration settings or incomplete setup of the knowledge management component can lead to this error.
  Client-Specific Issues: The error may also occur if the knowledge base ID is not available in the specific client you are working with.
  
  Solution:
  
  Check Mapping Table: Verify the mapping table for the knowledge base ID in question. You can do this by accessing the relevant transaction codes (like SE11 for data dictionary) to check if the entry exists.
  Create Missing Entries: If the entry is missing, you may need to create it manually or ensure that the data migration process includes this entry.
  Data Consistency Check: Run consistency checks on your data to ensure that all necessary entries are present and correctly configured.
  Review Upgrade Documentation: If this error occurred during an upgrade, review the upgrade documentation for any specific steps or notes regarding knowledge base configurations.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on how to resolve it.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE11 (Data Dictionary), SE80 (Object Navigator), and SICF (HTTP Service Hierarchy Maintenance) for troubleshooting.
  Knowledge Management: Understanding the knowledge management component in SAP CRM can help in identifying how knowledge base articles are managed and configured.
  Upgrade Guides: Always refer to the official SAP upgrade guides for your specific version to ensure that all necessary steps are followed during the upgrade process.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.