How To Fix CRM_CFG_UPGRADE004 - Conversion of knowledge base &1 version &2 started in client &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_UPGRADE - Migration of SCE Data Model to Version 4.0

• Message number: 004

• Message text: Conversion of knowledge base &1 version &2 started in client &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_UPGRADE004 - Conversion of knowledge base &1 version &2 started in client &3 ?

  The SAP error message CRM_CFG_UPGRADE004 typically indicates an issue related to the conversion of a knowledge base in the SAP Customer Relationship Management (CRM) system. This message is often encountered during system upgrades or when performing specific configuration tasks.
  Cause:
  The error message suggests that there is a problem with the conversion process of a knowledge base version. This could be due to several reasons, including:
  
  Incompatibility: The version of the knowledge base being converted may not be compatible with the current system version.
  Missing Data: Required data or configuration settings may be missing or incomplete.
  System Configuration: There may be issues with the system configuration that prevent the conversion from completing successfully.
  Database Issues: There could be underlying database issues, such as locks or inconsistencies, that are affecting the conversion process.
  
  Solution:
  To resolve the CRM_CFG_UPGRADE004 error, you can follow these steps:
  
  
  Check System Logs: Review the system logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the conversion process.
  
  
  Verify Knowledge Base Version: Ensure that the knowledge base version you are trying to convert is compatible with your current SAP CRM version. You may need to consult SAP notes or documentation for version compatibility.
  
  
  Run the Upgrade Program: If you are in the process of an upgrade, ensure that you have executed all necessary upgrade programs and steps as outlined in the upgrade guide.
  
  
  Check Configuration Settings: Review the configuration settings related to the knowledge base. Ensure that all required settings are correctly configured.
  
  
  Database Consistency Check: Perform a database consistency check to identify and resolve any underlying database issues. You can use transaction DB02 to monitor database performance and check for locks.
  
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Always check the SAP Support Portal for the latest notes related to CRM and knowledge base conversions.
  Documentation: Review the official SAP documentation for CRM upgrades and knowledge base management for best practices and troubleshooting tips.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CFG_UPGRADE004 error effectively.