How To Fix CRM_CFG_UI_INTEGR003 - External Configurator is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_UI_INTEGR - UI Messages for External configurator

• Message number: 003

• Message text: External Configurator is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_UI_INTEGR003 - External Configurator is not available ?

  The SAP error message CRM_CFG_UI_INTEGR003: External Configurator is not available typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to access or find the external configurator that is supposed to be used for product configuration. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  External Configurator Not Installed or Configured: The external configurator (like SAP CPQ or a third-party configurator) may not be installed or properly configured in the SAP system.
  Connection Issues: There may be network or connectivity issues preventing the SAP system from reaching the external configurator.
  Authorization Issues: The user or system may not have the necessary authorizations to access the external configurator.
  Incorrect Configuration Settings: The settings in the SAP system for the external configurator may be incorrect or incomplete.
  Service Not Running: The service or application that hosts the external configurator may not be running.
  
  Solutions:
  
  
  Check Installation and Configuration:
  
  Ensure that the external configurator is properly installed and configured in your SAP environment.
  Verify that all necessary components and dependencies are in place.
  
  
  
  Verify Connectivity:
  
  Check network connectivity between the SAP system and the external configurator.
  Use tools like ping or telnet to test connectivity to the external configurator's server.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the necessary authorizations to access the external configurator.
  Check roles and permissions in both SAP and the external system.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in SAP for the external configurator. This includes checking transaction codes like CRMC_CONFIG or relevant customizing settings.
  Ensure that the URL or endpoint for the external configurator is correctly specified.
  
  
  
  Restart Services:
  
  If the external configurator is a service, ensure that it is running. Restart the service if necessary.
  
  
  
  Consult Logs:
  
  Check the application logs in both SAP and the external configurator for any error messages or warnings that could provide more context on the issue.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support or the support team for the external configurator for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official documentation for the external configurator to ensure that all integration steps have been followed correctly.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CFG_UI_INTEGR003 error message.