How To Fix CRM_CFG_SC104 - Group &2 (with ID &1) is mandatory, but no products can be selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 104

• Message text: Group &2 (with ID &1) is mandatory, but no products can be selected

What causes this issue?

The group is mandatory, but there are no products available for
selection. Either the group contains no products at all, or no product
of the group is valid.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please contact the system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC104 - Group &2 (with ID &1) is mandatory, but no products can be selected ?

  The SAP error message CRM_CFG_SC104 indicates that a specific configuration group (identified by the group ID &2 and the configuration ID &1) is mandatory, but no products can be selected for that configuration. This typically occurs in the context of product configuration in SAP CRM (Customer Relationship Management) or SAP CPQ (Configure Price Quote).
  Cause:
  
  Mandatory Configuration Group: The configuration group is set as mandatory in the product configuration settings, meaning that it must have at least one product selected.
  No Products Available: There may be no products available for selection in the specified configuration group. This could be due to:
  
  Incorrect configuration settings.
  Missing or inactive products in the system.
  Restrictions or dependencies that prevent products from being available.
  
  
  User Input Error: The user may not have selected any products or may have inadvertently deselected all products in the mandatory group.
  
  Solution:
  
  
  Check Configuration Settings:
  
  Verify the configuration settings for the product in question. Ensure that the mandatory group is correctly defined and that it has associated products.
  Check if the configuration group is set to mandatory in the configuration profile.
  
  
  
  Review Product Availability:
  
  Ensure that there are products assigned to the mandatory configuration group. If products are missing, you may need to add them.
  Check the status of the products to ensure they are active and available for selection.
  
  
  
  Dependencies and Constraints:
  
  Review any dependencies or constraints that may be affecting the availability of products in the configuration group. Ensure that there are no conditions that prevent products from being selectable.
  
  
  
  User Input:
  
  If the user is manually configuring the product, ensure they are selecting the required products in the mandatory group. Provide guidance or training if necessary.
  
  
  
  Testing:
  
  After making changes, test the configuration again to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CU50 to access the configuration settings and product details.
  Documentation: Refer to SAP Help documentation for detailed information on product configuration and managing configuration groups.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_CFG_SC104 error and implement a solution to resolve it.