How To Fix CRM_CFG_SC028 - Created a new optional instance for product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 028

• Message text: Created a new optional instance for product &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC028 - Created a new optional instance for product &1 ?

  The SAP error message CRM_CFG_SC028, which states "Created a new optional instance for product &1," typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with product configuration. This message indicates that the system has created a new optional instance for a configurable product, which may not be the expected behavior in certain scenarios.
  Cause:
  
  Configuration Settings: The error can arise when the configuration settings for a product are not properly defined. This can happen if the product has optional characteristics that are not being handled correctly during the configuration process.
  User Input: If a user is trying to configure a product and selects options that lead to the creation of a new instance instead of using an existing one, this message may appear.
  Master Data Issues: There may be issues with the master data related to the product, such as missing or incorrect configuration profiles or dependencies.
  
  Solution:
  
  Review Configuration Profile: Check the configuration profile of the product in question. Ensure that all characteristics and dependencies are correctly defined and that optional characteristics are set up as intended.
  Check User Input: Ensure that the user is selecting the correct options during the configuration process. If the user is inadvertently creating a new instance, provide guidance on how to select existing options.
  Master Data Maintenance: Verify that the master data for the product is complete and accurate. This includes checking for any missing configuration settings or dependencies that may lead to the creation of a new instance.
  System Settings: Review the system settings related to product configuration. There may be specific settings that control how optional instances are handled.
  Consult Documentation: Refer to SAP documentation or notes related to product configuration and the specific error message for additional insights and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: If possible, replicate the issue in a test environment to better understand the conditions under which the error occurs and to test potential solutions without impacting production data.
  
  If the issue persists after following these steps, it may be beneficial to involve SAP support for further assistance.