How To Fix CRM_CFG_SC004 - Could not read product details for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 004

• Message text: Could not read product details for &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC004 - Could not read product details for &1 ?

  The SAP error message CRM_CFG_SC004: Could not read product details for &1 typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to retrieve product details for a specified product ID. This can happen for various reasons, and understanding the cause is essential for troubleshooting the issue.
  Possible Causes:
  
  Product Not Found: The product ID specified in the error message does not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the product details.
  Data Inconsistency: There may be inconsistencies or corruption in the product master data.
  Configuration Issues: The configuration settings for product management in CRM may not be set up correctly.
  Integration Issues: If the product data is being pulled from another system (like SAP ERP), there may be issues with the integration or data transfer.
  Inactive Product: The product may be inactive or not available for the current transaction.
  
  Solutions:
  
  Verify Product ID: Check if the product ID (&1) exists in the system. You can do this by navigating to the product master data in the CRM system.
  Check Authorizations: Ensure that the user has the necessary authorizations to view product details. This can be checked in the user roles and authorizations.
  Data Consistency Check: Run consistency checks on the product master data to identify and resolve any inconsistencies.
  Review Configuration: Check the configuration settings related to product management in the CRM system to ensure they are set up correctly.
  Integration Monitoring: If the product data is sourced from another system, check the integration logs for any errors or issues in data transfer.
  Product Status: Ensure that the product is active and available for the current transaction. If it is inactive, you may need to reactivate it.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like CRMD_ORDER to check the order details and MM03 to view material master data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring.
  Consult Documentation: Review the SAP documentation for CRM product management for any specific guidelines or best practices.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.