How To Fix CRM_CENTRAL_SEARCH000 - Unable to load central search menu entries

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CENTRAL_SEARCH - Central Search Messages

• Message number: 000

• Message text: Unable to load central search menu entries

What causes this issue?

The system has encountered a problem accessing the settings needed to
build the central search menu.

System Response

The central search menu may be missing or incomplete.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

If you have not yet done so, perform the following:
Set the user parameter BSP_WD_MESSAGE_LEVEL to the value <LB>9</>.
This enables the display of framework messages.
Set the user parameter CRM_CENTRAL_SEARCH to the value <LB>REBUILD_MENU
</>.
This triggers a menu build with each application start.
Restart the application to activate the changes.
Reproduce the problem and check the error messages following this
message for further details.
The following might also be required:
Adjusting the central search Customizing (transaction SPRO)
Activating BSP services (transaction SICF)
Enhancing the authorizations of the current user who is accessing views
related to central search entries

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CENTRAL_SEARCH000 - Unable to load central search menu entries ?

  The SAP error message CRM_CENTRAL_SEARCH000: Unable to load central search menu entries typically indicates an issue with the central search functionality in the SAP CRM system. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Causes:
  
  Configuration Issues: The central search may not be properly configured in the system. This could involve missing or incorrect settings in the search framework.
  Authorization Problems: The user may not have the necessary authorizations to access the central search functionality or specific search menu entries.
  Data Issues: There may be issues with the data that the central search is trying to access, such as missing entries or inconsistencies in the database.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to load the search menu entries.
  Transport Issues: If recent changes or transports have been made, they may not have been properly imported or activated.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the central search in the SAP CRM system. Ensure that all necessary components are correctly set up.
  Use transaction CRMD_ORDER or CRMD_ORDERADM_H to check if the search settings are correctly defined.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations using transaction SU53 or SUIM. Ensure that the user has the necessary roles and authorizations to access the central search functionality.
  
  
  
  Data Consistency:
  
  Run consistency checks on the data that the central search relies on. This can include checking for missing or inconsistent entries in the relevant tables.
  
  
  
  System Performance:
  
  Monitor system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or checking for background jobs that may be affecting it.
  
  
  
  Transport Management:
  
  If the issue arose after a recent transport, check the transport logs for any errors. Ensure that all necessary objects have been transported correctly and are active in the target system.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error or providing patches or updates.
  
  
  
  Rebuild Search Index:
  
  If applicable, consider rebuilding the search index. This can sometimes resolve issues related to search functionality.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CRMD_ORDER - For accessing CRM orders and related functionalities.
  CRMD_ORDERADM_H - For accessing the order administration.
  SU53 - To analyze authorization issues.
  SUIM - For user information system to check roles and authorizations.
  
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_CENTRAL_SEARCH000 error message.