How To Fix CRM_CCM_MSG001 - There is no claim submission document for this dispute case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_MSG - CRM Claim Management: messages

• Message number: 001

• Message text: There is no claim submission document for this dispute case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_MSG001 - There is no claim submission document for this dispute case ?

  The SAP error message CRM_CCM_MSG001 indicates that there is no claim submission document associated with the dispute case you are trying to process. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with claims and disputes.
  Cause:
  
  
  Missing Claim Submission Document: The primary cause of this error is that the system cannot find a claim submission document linked to the specified dispute case. This could happen if:
  
  The claim submission was never created.
  The claim submission was deleted or not saved properly.
  There is a mismatch in the data or configuration that prevents the system from recognizing the claim submission.
  
  
  
  Incorrect Dispute Case Reference: The dispute case you are trying to access may not be correctly linked to any claim submission document.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary permissions to view or access the claim submission documents.
  
  
  Solution:
  
  
  Check Claim Submission Document:
  
  Verify if a claim submission document exists for the dispute case in question. You can do this by navigating to the relevant transaction or using the search functionality in SAP CRM.
  If it does not exist, you will need to create a new claim submission document associated with the dispute case.
  
  
  
  Create a Claim Submission Document:
  
  If you find that there is no claim submission document, create one by following the appropriate process in your SAP system. Ensure that all required fields are filled out correctly.
  
  
  
  Linking Documents:
  
  If a claim submission document exists but is not linked to the dispute case, you may need to manually link it or check the configuration settings to ensure that the linking process is functioning correctly.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view and manage claim submission documents. If not, contact your system administrator to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to your organization's SAP documentation or user manuals for specific steps related to claim submissions and dispute management.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with claims and disputes, such as CRM_DNO_MONITOR for monitoring disputes.
  SAP Notes: Search for SAP Notes related to CRM_CCM_MSG001 for any specific fixes or updates provided by SAP.
  Training and Documentation: Ensure that users involved in claims and disputes are adequately trained on the processes and understand how to create and manage claim submission documents.
  
  By following these steps, you should be able to resolve the error and successfully manage your dispute cases in SAP CRM.