How To Fix CRM_CCM201 - Contact person & still being updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM - Call Center - Messages Components

• Message number: 201

• Message text: Contact person & still being updated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM201 - Contact person & still being updated ?

  The SAP error message CRM_CCM201, which states "Contact person & still being updated," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to modify or delete a contact person record that is currently being processed or updated by another transaction or user. This can happen in scenarios where multiple users are trying to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Access: Another user or process is currently updating the contact person record.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If a record is locked by one user, other users will not be able to modify it until the lock is released.
  Long-running Transactions: If a transaction takes a long time to complete, it may hold the lock for an extended period, causing other users to encounter this error.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to access or modify the contact person record again. The lock will be released once the other transaction is completed.
  Check for Locks: Use transaction code SM12 to check for locks on the contact person record. You can see which user or process is holding the lock and take appropriate action.
  Contact the User: If you identify the user who is holding the lock, you may want to contact them to see if they can complete their transaction or release the lock.
  Transaction Monitoring: If this issue occurs frequently, consider monitoring the transactions that are causing the locks and optimizing them to reduce the time they hold locks.
  System Administration: If the issue persists, it may require intervention from a system administrator to investigate further or to release locks if necessary.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might indicate underlying issues.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly handle contact person records to minimize concurrent access issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.