How To Fix CRM_CASE_XI_LOG005 - You are not authorized to view case XI logs

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_XI_LOG - Case XI log message class

• Message number: 005

• Message text: You are not authorized to view case XI logs

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_XI_LOG005 - You are not authorized to view case XI logs ?

  The SAP error message CRM_CASE_XI_LOG005 indicates that a user does not have the necessary authorization to view the XI (Exchange Infrastructure) logs related to a case in the SAP CRM system. This error typically arises in scenarios where users are trying to access logs for integration processes or workflows that involve SAP XI/PI (Process Integration).
  Cause:
  The primary cause of this error is a lack of appropriate authorizations assigned to the user role. The system checks the user's permissions against the required authorization objects, and if the user does not have the necessary rights, the error is triggered.
  Solution:
  To resolve this issue, you need to ensure that the user has the appropriate authorizations. Here are the steps to do that:
  
  
  Identify Required Authorizations:
  
  The specific authorization objects that may be relevant include:
  
  S_TCODE: Authorization for transaction codes.
  S_USER_AUTH: Authorization for user authorizations.
  S_RFC: Authorization for remote function calls.
  S_CRM_CASE: Authorization for CRM case management.
  
  
  
  
  
  Check User Roles:
  
  Use transaction code SU01 to check the user profile and the roles assigned to the user.
  Review the roles to see if they include the necessary authorizations for viewing XI logs.
  
  
  
  Modify Roles:
  
  If the user does not have the required authorizations, you may need to modify the existing roles or create a new role that includes the necessary authorizations.
  Use transaction code PFCG to manage roles and authorizations.
  
  
  
  Testing:
  
  After updating the roles, have the user log out and log back in to ensure that the new authorizations take effect.
  Test the functionality again to confirm that the user can now access the XI logs without encountering the error.
  
  
  
  Consult Security Team:
  
  If you are not authorized to make changes to user roles or if you are unsure about the necessary authorizations, consult your SAP security team or administrator for assistance.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation for detailed information on authorization objects and their usage.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and SICF (HTTP Service Hierarchy Maintenance) for further troubleshooting.
  
  By following these steps, you should be able to resolve the authorization issue and allow the user to view the case XI logs successfully.