How To Fix CRM_CASE_XI_LOG005 - You are not authorized to view case XI logs

CRM_CASE_XI_LOG005 - Overview

• Message type: E = Error

• Message class: CRM_CASE_XI_LOG - Case XI log message class

• Message number: 005

• Message text: You are not authorized to view case XI logs

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_XI_LOG005 - You are not authorized to view case XI logs ?

  The SAP error message CRM_CASE_XI_LOG005 indicates that a user does not have the necessary authorization to view the XI (Exchange Infrastructure) logs related to a case in the SAP CRM system. This error typically arises in scenarios where users are trying to access logs for integration processes or workflows that involve SAP XI/PI (Process Integration).
  
  Cause:
  The primary cause of this error is a lack of appropriate authorizations assigned to the user role. The system checks the user's permissions against the required authorization objects, and if the user does not have the necessary rights, the error is triggered.
  
  Solution:
  To resolve this issue, you need to ensure that the user has the appropriate authorizations. Here are the steps to do that:
  
  
  Identify Required Authorizations:
  
  The specific authorization objects that may be relevant include:
  S_TCODE: Authorization for transaction codes.
  S_USER_AUTH: Authorization for user authorizations.
  S_RFC: Authorization for remote function calls.
  S_CRM_CASE: Authorization for CRM case management.
  
  
  
  
  
  Check User Roles:
  
  Use transaction code SU01