How To Fix CRM_CASE_PPF002 - Cause: Case is not closed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 002

• Message text: Cause: Case is not closed

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action &V1& that closes the dependent transactions of a closed
case was executed.
However, before closing dependent transactions this action ensures that
the status of the case is set to <ZK>Closed</>. The system could not
determine that the status is <ZK>Closed</>.

How to fix this error?

Close the dependent transaction for this case by setting its status to
<ZK>Closed</>.
If the status is already set to <ZK>Closed</>, go to transaction
<DS:TRAN.SPPFP>SPPFP</> and search for the PPF action definition &V1&
with application key &V2&. Execute it again. If the problem persists,
report it to SAP support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF002 - Cause: Case is not closed ?

  The SAP error message CRM_CASE_PPF002 indicates that a case in the SAP Customer Relationship Management (CRM) system cannot be processed because it is not closed. This error typically arises when trying to execute a Post Processing Framework (PPF) action on a case that is still open or active.
  Cause:
  The primary cause of this error is that the case you are trying to work with has not reached a closed status. In SAP CRM, cases must be closed before certain actions can be performed, such as triggering notifications, generating reports, or executing specific workflows.
  Solution:
  To resolve the CRM_CASE_PPF002 error, you can follow these steps:
  
  
  Check Case Status: Verify the status of the case in question. You can do this by navigating to the case in the CRM system and checking its current status.
  
  
  Close the Case: If the case is indeed open and you have the necessary permissions, you can close the case. This typically involves:
  
  Completing any required fields or actions associated with the case.
  Changing the status of the case to "Closed" or "Resolved" as per your organization's processes.
  
  
  
  Review PPF Configuration: If you believe the case should be allowed to process despite being open, review the PPF configuration settings. There may be conditions set that require the case to be closed before certain actions can be executed.
  
  
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines for handling cases and PPF actions. This can provide insights into the expected workflows and any specific requirements.
  
  
  Contact Support: If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  PPF (Post Processing Framework): This is a framework in SAP that allows for the execution of background processing tasks based on certain conditions or events. Understanding how PPF works can help in troubleshooting related issues.
  Case Management in SAP CRM: Familiarize yourself with the case management functionalities in SAP CRM, including how to create, manage, and close cases.
  User Permissions: Ensure that you have the necessary permissions to close cases and execute PPF actions, as restrictions may lead to errors.
  
  By following these steps, you should be able to address the CRM_CASE_PPF002 error effectively.