How To Fix CRM_CASE044 - System could not determine a schema reference time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 044

• Message text: System could not determine a schema reference time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE044 - System could not determine a schema reference time ?

  The SAP error message CRM_CASE044 ("System could not determine a schema reference time") typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a valid reference time for a schema that is required for processing a case or transaction. This can happen in various scenarios, such as when creating or processing service orders, cases, or other CRM-related documents.
  Causes:
  
  Missing or Incorrect Configuration: The schema configuration for the relevant business process may be missing or incorrectly set up in the system.
  Invalid Time Reference: The system may not have a valid time reference for the schema, which could be due to missing data in the relevant tables.
  Date and Time Settings: The date and time settings in the system may not align with the expected values for the schema.
  User Authorization Issues: The user may not have the necessary authorizations to access the schema or related data.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may interfere with the standard processing logic.
  
  Solutions:
  
  
  Check Schema Configuration:
  
  Go to the configuration settings for the relevant schema in the SAP CRM system.
  Ensure that the schema is correctly defined and that all necessary parameters are set.
  
  
  
  Validate Time Reference:
  
  Check the relevant tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.) to ensure that the time reference data is present and valid.
  If necessary, update or correct the time reference data.
  
  
  
  Review Date and Time Settings:
  
  Ensure that the system date and time settings are correct.
  Check if there are any discrepancies in the time zone settings.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the schema and related data.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Debugging and Logs:
  
  If the issue persists, consider enabling debugging or checking the application logs (transaction SLG1) for more detailed error messages that could provide additional context.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or SPRO to access configuration settings and data.
  Documentation: Review the SAP Help Portal for documentation related to CRM case management and schema configuration.
  Community Forums: Check SAP Community forums for discussions related to CRM_CASE044, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.