How To Fix CRM_CASE023 - Error occurred when copying attributes

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 023

• Message text: Error occurred when copying attributes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE023 - Error occurred when copying attributes ?

  The SAP error message CRM_CASE023, which states "Error occurred when copying attributes," typically occurs in the context of CRM (Customer Relationship Management) when there is an issue with copying data from one object to another, such as when creating or modifying a case or service request.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being copied, such as missing mandatory fields or incorrect data types.
  Configuration Issues: The configuration settings for the CRM system may not be set up correctly, leading to issues when trying to copy attributes.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, which can lead to errors when attempting to copy attributes.
  Custom Code: If there are custom enhancements or modifications in the system, they may interfere with the standard copying process.
  System Bugs: There may be bugs or issues in the specific version of SAP CRM being used.
  
  Solutions:
  
  Check Data Consistency: Ensure that all required fields are filled out correctly and that the data types match the expected formats.
  Review Configuration: Check the configuration settings in the CRM system to ensure that they are set up correctly for copying attributes.
  Authorization Check: Verify that the user has the necessary authorizations to perform the action. This can be done by checking the user roles and permissions.
  Debugging: If custom code is involved, use the debugger to trace the execution and identify where the error occurs. This may require the assistance of a developer.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches may resolve known issues.
  Consult Documentation: Review the official SAP documentation for CRM to understand the expected behavior and requirements for copying attributes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and cases.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_CASE023 error and implement a suitable solution.