How To Fix CRM_CANCEL420 - Enter a cancelling party

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 420

• Message text: Enter a cancelling party

What causes this issue?

No cancelling party is available although a cancellation receipt date
was entered.

System Response

No cancellation date can be calculated.

How to fix this error?

Enter a cancelling party.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL420 - Enter a cancelling party ?

  The SAP error message CRM_CANCEL420, which states "Enter a cancelling party," typically occurs in the context of CRM (Customer Relationship Management) transactions when a user attempts to cancel a document (like a sales order, service order, etc.) but has not specified a cancelling party.
  
  Cause:
  The error arises because the system requires a "cancelling party" to be specified in order to process the cancellation. The cancelling party is usually the entity (such as a customer or a specific user) that is initiating the cancellation of the document. Without this information, the system cannot proceed with the cancellation process.
  
  Solution:
  To resolve the CRM_CANCEL420 error, follow these steps:
  
  
  Identify the Cancelling Party: Determine who is initiating the cancellation. This could be a customer, a sales representative, or another relevant party.
  
  
  Enter the Cancelling Party:
  
  Navigate to the cancellation screen where the error occurred.
  Look for a field labeled "Cancelling Party" or similar.
  Enter the appropriate party's details (e.g., customer number,