How To Fix CRM_CANCEL420 - Enter a cancelling party

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 420

• Message text: Enter a cancelling party

What causes this issue?

No cancelling party is available although a cancellation receipt date
was entered.

System Response

No cancellation date can be calculated.

How to fix this error?

Enter a cancelling party.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL420 - Enter a cancelling party ?

  The SAP error message CRM_CANCEL420, which states "Enter a cancelling party," typically occurs in the context of CRM (Customer Relationship Management) transactions when a user attempts to cancel a document (like a sales order, service order, etc.) but has not specified a cancelling party.
  Cause:
  The error arises because the system requires a "cancelling party" to be specified in order to process the cancellation. The cancelling party is usually the entity (such as a customer or a specific user) that is initiating the cancellation of the document. Without this information, the system cannot proceed with the cancellation process.
  Solution:
  To resolve the CRM_CANCEL420 error, follow these steps:
  
  
  Identify the Cancelling Party: Determine who is initiating the cancellation. This could be a customer, a sales representative, or another relevant party.
  
  
  Enter the Cancelling Party:
  
  Navigate to the cancellation screen where the error occurred.
  Look for a field labeled "Cancelling Party" or similar.
  Enter the appropriate party's details (e.g., customer number, user ID, etc.).
  
  
  
  Save the Changes: After entering the cancelling party, attempt to save or process the cancellation again.
  
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to perform cancellation actions in the system.
  
  
  Consult Documentation: If the issue persists, refer to SAP documentation or help resources for further guidance on the specific transaction you are working with.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to the document you are trying to cancel (e.g., CRM_ORDER, CRM_ORDER_MAINTAIN).
  User Roles: Ensure that the user role has the necessary permissions to perform cancellations in the CRM system.
  System Configuration: Check if there are any specific configurations in your SAP system that might affect the cancellation process.
  SAP Notes: Look for any relevant SAP Notes that might address this error or provide additional context.
  
  By following these steps, you should be able to resolve the CRM_CANCEL420 error and successfully process the cancellation.