How To Fix CRM_BUPA_SMIUSER204 - You are not authorized to display social media users

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_SMIUSER - Messages for Assignment of Social Media User to BP

• Message number: 204

• Message text: You are not authorized to display social media users

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_SMIUSER204 - You are not authorized to display social media users ?

  The SAP error message CRM_BUPA_SMIUSER204 indicates that the user does not have the necessary authorization to display social media users in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios where social media integration is involved, and the user is attempting to access or view social media-related data.
  Cause:
  The primary cause of this error is a lack of appropriate authorizations assigned to the user role. In SAP, access to various functionalities and data is controlled through authorization objects. If the user’s role does not include the necessary permissions to view social media users, this error will be triggered.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Roles and Authorizations:
  
  Use transaction code SU01 to display the user profile.
  Check the roles assigned to the user and identify if they include the necessary authorizations for social media functionalities.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects related to social media user access. Commonly, this may involve objects like CRM_BUPA or specific social media-related objects.
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insights into what specific authorization is missing.
  
  
  
  Modify Roles:
  
  If you have the necessary administrative rights, you can modify the user’s roles using transaction code PFCG.
  Add the required authorization objects to the user’s role or create a new role that includes the necessary permissions.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security team or administrator. Provide them with the error message and any relevant details to assist in troubleshooting.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization objects and roles in CRM.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Training: Consider training for users on how to manage social media data within SAP CRM, including understanding authorization requirements.
  
  By following these steps, you should be able to resolve the authorization issue related to the error message CRM_BUPA_SMIUSER204.