How To Fix CRM_BUPA_MAPPING020 - The sendbits for telephone data could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_MAPPING - CRM BP Mapping Business Partner to Customer Master in R/3

• Message number: 020

• Message text: The sendbits for telephone data could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_MAPPING020 - The sendbits for telephone data could not be determined ?

  The SAP error message CRM_BUPA_MAPPING020 indicates that there is an issue with the mapping of telephone data for business partners in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to determine the appropriate send bits for telephone data during the synchronization or data transfer process.
  Cause:
  
  Missing Configuration: The error may occur if the configuration for telephone number mapping is incomplete or incorrect in the system.
  Data Inconsistencies: There may be inconsistencies or missing entries in the business partner data that prevent the system from determining the send bits.
  Custom Development Issues: If there are custom developments or enhancements in the CRM system, they may interfere with the standard mapping logic.
  Incorrect Data Format: The telephone data may not be in the expected format, leading to issues in processing.
  
  Solution:
  
  
  Check Configuration:
  
  Review the configuration settings for business partner mapping in the CRM system. Ensure that the telephone number mapping is correctly set up.
  Navigate to the relevant customizing settings in the SAP system (Transaction SPRO) and check the settings under "Customer Relationship Management" > "Master Data" > "Business Partner" > "Define Mapping for Business Partner".
  
  
  
  Validate Data:
  
  Check the business partner records for any missing or incorrect telephone number entries. Ensure that all required fields are populated correctly.
  Use transaction codes like BP to display and edit business partner data.
  
  
  
  Review Custom Code:
  
  If there are any custom enhancements or modifications related to business partner data handling, review the code to ensure it does not interfere with standard processing.
  Debugging the relevant function modules or methods may help identify where the issue arises.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  Use the SAP Support Portal to search for relevant notes.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs. Try to replicate the scenario that caused the error initially.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and business partner management for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and SE80 (Object Navigator) for debugging.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further assistance or to reach out to SAP support for more specialized help.