How To Fix CRM_BUPA_BOL024 - No assigned cleansing case found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_BOL -

• Message number: 024

• Message text: No assigned cleansing case found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_BOL024 - No assigned cleansing case found ?

  The SAP error message CRM_BUPA_BOL024: No assigned cleansing case found typically occurs in the context of Business Partner (BP) data management within the SAP Customer Relationship Management (CRM) system. This error indicates that the system is unable to find a cleansing case associated with the business partner data you are trying to process or manage.
  Cause:
  
  Missing Cleansing Case: The most common cause is that there is no cleansing case created or assigned for the business partner in question. Cleansing cases are used to manage and correct data inconsistencies or duplicates.
  Incorrect Configuration: There may be issues with the configuration of the data cleansing process in the system.
  Data Synchronization Issues: If the business partner data is being synchronized from another system, there may be a delay or failure in the synchronization process.
  Authorization Issues: The user may not have the necessary authorizations to access or create cleansing cases.
  
  Solution:
  
  Create a Cleansing Case: If no cleansing case exists, you can create one manually. This can typically be done through the SAP GUI or the relevant transaction code (e.g., BP for Business Partner).
  Check Configuration: Review the configuration settings for data cleansing in your SAP system. Ensure that the necessary settings for cleansing cases are properly configured.
  Data Synchronization: If the business partner data is being synchronized from another system, check the synchronization logs for any errors or issues. Ensure that the data is up-to-date.
  User Authorizations: Verify that the user has the necessary authorizations to access and manage cleansing cases. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any additional troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for managing CRM orders), and BP_CLEANSE (for cleansing cases).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.