How To Fix CRM_BOL013 - Error occurred when loading root entities

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BOL - Message Class for Business Object Layer

• Message number: 013

• Message text: Error occurred when loading root entities

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BOL013 - Error occurred when loading root entities ?

  The SAP error message CRM_BOL013 indicates that there was an issue when loading root entities in the Business Object Layer (BOL) of the SAP Customer Relationship Management (CRM) system. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or corruption in the underlying data that the BOL is trying to access.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  Configuration Issues: Incorrect configuration settings in the BOL or related components can lead to this error.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may fail to load the required entities.
  Custom Code: If there are custom enhancements or modifications in the BOL layer, they may be causing the error.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 to check the database tables for inconsistencies.
  Run consistency checks or repair tools provided by SAP to fix any data issues.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the CRM data.
  Use transaction SU53 to analyze authorization failures.
  
  
  
  Configuration Review:
  
  Check the configuration settings in the CRM system related to the BOL and ensure they are set up correctly.
  Review any recent changes made to the configuration that might have triggered the error.
  
  
  
  Performance Monitoring:
  
  Monitor system performance using transaction ST22 for dumps or SM21 for system logs to identify any performance-related issues.
  Consider optimizing database performance or increasing system resources if necessary.
  
  
  
  Debugging Custom Code:
  
  If there are custom enhancements, debug the code to identify any issues that may be causing the error.
  Temporarily disable custom code to see if the error persists.
  
  
  
  Check SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE37 (Function Module), and SE24 (Class Builder) for debugging and analyzing the BOL.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the BOL and CRM for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.