How To Fix CRM_BCB897 - Could not open a new session

CRM_BCB897 - Overview

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 897

• Message text: Could not open a new session

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB897 - Could not open a new session ?

  The SAP error message CRM_BCB897: Could not open a new session typically indicates an issue with session management in the SAP system, particularly in the context of the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, including system configuration issues, resource limitations, or problems with the underlying database.
  Causes:
  
  Session Limit Exceeded: The maximum number of sessions allowed for a user or the system has been reached.
  Database Connection Issues: Problems with the database connection can prevent new sessions from being established.
  System Resource Limitations: Insufficient memory or CPU resources on the application server can lead to session creation failures.
  
  Configuration Issues: Incorrect settings in the SAP system configuration related to session management.
  Network Issues: Connectivity problems between the client and the SAP server can also lead to session issues.
  
  Solutions:
  
  
  Check Session Limits:
  
  Verify the maximum number of sessions allowed for the user in transaction SU01 (User Maintenance).
  Check the system-wide session limits