How To Fix CRM_ARCHIVE019 - Assignments for item &1 of &2 do not have status 'Completed'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 019

• Message text: Assignments for item &1 of &2 do not have status 'Completed'

What causes this issue?

The archivability check has shown that the given document cannot be
archived.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A document can be archived if it fulfills archivability criteria. These
criteria can vary according to archiving object. For further
information on the archivability check, see Help -> SAP Library -> SAP
Customer Relationship Management -> CRM Cross-Application Components ->
Data Archiving.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE019 - Assignments for item &1 of &2 do not have status 'Completed' ?

  The SAP error message CRM_ARCHIVE019 indicates that there are assignments for a specific item in a document (like a sales order, service order, etc.) that do not have the status 'Completed'. This error typically arises when you are trying to archive data in the SAP CRM system, and the system checks for the status of the assignments related to the items being archived.
  Cause:
  
  Incomplete Assignments: The assignments related to the item are not fully processed or completed. This could mean that there are still open tasks, activities, or related documents that need to be finalized.
  Status Issues: The status of the assignments may not have been updated correctly in the system, leading to the system not recognizing them as 'Completed'.
  Data Integrity Issues: There may be inconsistencies in the data that prevent the system from recognizing the assignments as complete.
  
  Solution:
  
  Check Assignments: Review the assignments for the specified item and ensure that all related tasks or activities are completed. This may involve checking for open items, tasks, or any related documents that need to be finalized.
  Update Status: If the assignments are indeed completed but the status is not updated, manually update the status of the assignments to 'Completed'.
  Use Transaction Codes: Utilize relevant transaction codes (like CRM_ORDER, CRM_ACTIVITY, etc.) to check the status of the assignments and make necessary updates.
  Consult Logs: Check the application logs for any additional information or errors that might provide insight into why the assignments are not marked as completed.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the assignments or related documents.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Archiving Process: Understand the archiving process in SAP CRM, including prerequisites and the importance of having all related documents in a 'Completed' status before archiving.
  SAP Notes: Look for SAP Notes related to CRM_ARCHIVE019 for any specific fixes or recommendations provided by SAP.
  Documentation: Review SAP documentation on archiving and data management to ensure compliance with best practices.
  
  By following these steps, you should be able to resolve the error and successfully archive the relevant data in your SAP CRM system.