How To Fix CRM_APPROVAL212 - Approval step with GUID &1 not found in object buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APPROVAL -

• Message number: 212

• Message text: Approval step with GUID &1 not found in object buffer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APPROVAL212 - Approval step with GUID &1 not found in object buffer ?

  The SAP error message CRM_APPROVAL212 indicates that the system is unable to find a specific approval step in the object buffer. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module when dealing with approval processes.
  Cause:
  
  
  Object Buffer Issues: The object buffer may not contain the required approval step due to various reasons, such as:
  
  The approval step has not been loaded into the buffer.
  The approval step has been deleted or is no longer valid.
  There may be a synchronization issue between the database and the object buffer.
  
  
  
  Incorrect GUID: The GUID (Globally Unique Identifier) referenced in the error message may be incorrect or may not correspond to any existing approval step.
  
  
  Data Consistency Issues: There may be inconsistencies in the data, possibly due to incomplete transactions or errors during data processing.
  
  
  Solution:
  
  
  Check the GUID: Verify that the GUID mentioned in the error message is correct and corresponds to an existing approval step in the system.
  
  
  Refresh Object Buffer: You can try to refresh the object buffer. This can often be done by:
  
  Logging out and logging back into the system.
  Using transaction codes like SM12 to check for locks or SM21 to check the system log for any related issues.
  
  
  
  Reprocess the Approval Step: If the approval step is part of a workflow, try to reprocess the workflow or approval request. This may involve:
  
  Restarting the approval process.
  Checking the workflow logs for any errors.
  
  
  
  Check for Data Consistency: Use transaction SE11 to check the database table related to the approval steps and ensure that the data is consistent. You may need to run consistency checks or repair any inconsistencies.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Overview) to monitor and manage workflows.
  SAP Documentation: Review the official SAP documentation for CRM workflows and approval processes to understand the expected behavior and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_APPROVAL212 error effectively.