How To Fix CRM_ACTIVITY_I065 - Deletion not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_I - Messages for the Activity Jounral Reporting

• Message number: 065

• Message text: Deletion not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_I065 - Deletion not allowed ?

  The SAP error message CRM_ACTIVITY_I065 "Deletion not allowed" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to delete an activity (such as a task, appointment, or follow-up) that is not permitted to be deleted due to certain conditions or settings.
  Causes:
  
  Activity Status: The activity may be in a status that does not allow deletion. For example, if the activity is completed or has been confirmed, it may be locked for deletion.
  Dependencies: The activity might be linked to other objects (like business partners, sales orders, etc.) that prevent its deletion.
  Authorization Issues: The user may not have the necessary authorizations to delete the activity.
  Custom Logic: There may be custom business logic or enhancements in place that restrict deletion based on specific criteria.
  System Settings: Certain system settings or configurations may prevent the deletion of activities.
  
  Solutions:
  
  Check Activity Status: Review the status of the activity. If it is completed or in a locked state, you may need to change its status or follow the appropriate process to handle completed activities.
  Review Dependencies: Investigate if the activity is linked to other objects. If so, you may need to delete or modify those linked objects first.
  Authorization Check: Ensure that the user has the necessary permissions to delete activities. This may involve checking user roles and authorizations in the SAP system.
  Consult Custom Logic: If there are custom enhancements or logic in place, consult with your SAP development team to understand the restrictions and how to proceed.
  System Configuration: Check with your SAP Basis or configuration team to see if there are any settings that need to be adjusted to allow deletion.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage activities.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for CRM activities to understand the lifecycle and management of activities.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.