How To Fix CRM_ACTIVITY_I048 - Combination request and return are not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_I - Messages for the Activity Jounral Reporting

• Message number: 048

• Message text: Combination request and return are not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_I048 - Combination request and return are not supported ?

  The SAP error message CRM_ACTIVITY_I048 indicates that there is an issue with the combination of request and return activities in the CRM system. This error typically arises when a user attempts to create or process a combination of activities that are not supported by the system.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Incompatible Activity Types: The system does not support the combination of the specific request and return activity types you are trying to use. For example, certain activities may be designated for requests only, while others may be for returns.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the combination of these activities.
  Business Process Restrictions: The business processes defined in the system may not allow for the combination of request and return activities.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Activity Types: Review the activity types you are trying to combine. Ensure that they are compatible and that the system supports the combination you are attempting.
  
  
  Review Configuration: 
  
  Go to the configuration settings in the SAP CRM system and check the settings related to activity management.
  Ensure that the activity types are correctly configured to allow the desired combinations.
  
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for your specific version of CRM to understand the limitations and supported combinations of activities.
  
  
  Adjust Business Processes: If the combination is not supported due to business process restrictions, consider adjusting the business processes or workflows to accommodate the required activities.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to activity management in SAP CRM, such as CRMD_ORDER for managing activities.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.