How To Fix CRM_ACTIVITY_H402 - &1: &2 samples more than the allowed number have already been distributed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_H - Output for Administration Header

• Message number: 402

• Message text: &1: &2 samples more than the allowed number have already been distributed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_H402 - &1: &2 samples more than the allowed number have already been distributed ?

  The SAP error message CRM_ACTIVITY_H402 indicates that there are too many samples that have already been distributed for a particular activity in the CRM (Customer Relationship Management) module. This error typically arises when the system has a predefined limit on the number of samples that can be distributed for a specific activity, and that limit has been exceeded.
  Cause:
  
  Exceeded Sample Limit: The primary cause of this error is that the number of samples associated with a particular activity has surpassed the maximum allowed limit set in the system configuration.
  Configuration Settings: The limit for sample distribution may be configured in the system settings, and it may not align with the business requirements.
  Data Entry Errors: There may be instances of incorrect data entry or duplication of sample entries that lead to exceeding the limit.
  
  Solution:
  
  
  Check Configuration Settings:
  
  Review the configuration settings for sample distribution in the CRM system. This can typically be found in the customizing settings under the relevant activity management or sample distribution settings.
  Adjust the maximum allowed number of samples if necessary, based on business requirements.
  
  
  
  Review Activity and Samples:
  
  Check the specific activity that is generating the error and review the samples associated with it.
  Identify if there are any duplicate entries or if samples can be consolidated.
  
  
  
  Data Cleanup:
  
  If there are unnecessary or duplicate samples, consider removing or archiving them to bring the count within the allowed limit.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing sample distribution limits and error handling.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you need further assistance, consider reaching out to SAP support for help in diagnosing and resolving the issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage activities and samples.
  Customizing Path: The customizing path for sample distribution settings can usually be found under:
  
  SPRO -> SAP Reference IMG -> Customer Relationship Management -> Sales Order Management -> Sample Management -> Define Sample Distribution.
  
  
  User Exits or BAdIs: If the limit needs to be adjusted dynamically based on certain conditions, consider implementing user exits or BAdIs (Business Add-Ins) to customize the behavior.
  
  By following these steps, you should be able to resolve the error and manage sample distribution effectively within your SAP CRM system.