How To Fix CRM_ACE_RT000 - Access denied by Access Control Engine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACE_RT - CRM ACE message class for ACE runtime messages

• Message number: 000

• Message text: Access denied by Access Control Engine

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACE_RT000 - Access denied by Access Control Engine ?

  The SAP error message "CRM_ACE_RT000 Access denied by Access Control Engine" typically indicates that a user is attempting to access a resource or perform an action that they do not have the necessary permissions for, as determined by the Access Control Engine (ACE) in the SAP Customer Relationship Management (CRM) system.
  Cause:
  
  Insufficient Authorizations: The user does not have the required authorizations to access the specific CRM object or transaction.
  Access Control Configuration: The Access Control Engine may be configured to restrict access based on certain criteria, such as user roles, organizational units, or specific data attributes.
  Role Assignment Issues: The user may not be assigned the correct roles or profiles that grant the necessary permissions.
  Data Restrictions: There may be restrictions on the data level that prevent the user from accessing certain records.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to analyze the authorization check. This will show which authorization object failed.
  Review the user's roles and profiles in transaction SU01 or PFCG to ensure they have the necessary permissions.
  
  
  
  Modify Roles:
  
  If the user lacks the required authorizations, you may need to modify their roles or create new ones that include the necessary access rights.
  Ensure that the roles are properly assigned to the user.
  
  
  
  Review Access Control Configuration:
  
  Check the configuration of the Access Control Engine to ensure that it is set up correctly and that the rules are not overly restrictive.
  Consult with your security team or SAP Basis team to review the ACE settings.
  
  
  
  Test Access:
  
  After making changes, test the access again to ensure that the user can perform the required actions without encountering the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the Access Control Engine for specific guidance on configuration and troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the Access Control Engine or the error message.
  User Training: Ensure that users are trained on the access control policies and procedures within your organization to minimize access issues.
  
  If the problem persists after following these steps, it may be necessary to engage with your SAP support team or consult SAP's support resources for further assistance.