How To Fix CRM_ACE020 - Accrual object with REF_GUID &1 is locked in the Accrual Engine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACE - Accrual Engine Messages for CRM Accruals

• Message number: 020

• Message text: Accrual object with REF_GUID &1 is locked in the Accrual Engine

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACE020 - Accrual object with REF_GUID &1 is locked in the Accrual Engine ?

  The SAP error message CRM_ACE020 indicates that an accrual object is locked in the Accrual Engine, which typically occurs when there is an attempt to process or modify an accrual object that is currently being used or has been locked by another process. This can happen in various scenarios, such as during the execution of a transaction, report, or batch job that interacts with the accrual object.
  Cause:
  
  Concurrent Processing: The accrual object identified by the REF_GUID is being accessed by another user or process, leading to a lock.
  Incomplete Transactions: A previous transaction involving the accrual object may not have been completed, leaving it in a locked state.
  System Errors: There may be system errors or issues that have caused the accrual object to remain locked unintentionally.
  
  Solution:
  
  Wait and Retry: If the lock is due to concurrent processing, waiting for a short period and then retrying the operation may resolve the issue.
  Identify the Lock: Use transaction codes like SM12 (to view and manage locks) to identify which user or process is holding the lock on the accrual object. You can check for the REF_GUID mentioned in the error message.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock using SM12. However, be cautious when doing this, as it may affect other users or processes.
  Check for Incomplete Transactions: Review any transactions that may have been interrupted or not completed properly. Completing or rolling back these transactions may release the lock.
  Consult Logs: Check system logs (transaction SLG1) for any related error messages that might provide more context on why the lock is occurring.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SLG1 (application log), and SE11 (data dictionary) for deeper investigation.
  Documentation: Review SAP documentation related to the Accrual Engine and accrual accounting processes to understand how locks are managed and best practices for handling them.
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify accrual objects to prevent unnecessary locks.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ACE020 error effectively.