How To Fix CRM_50212 - There is no new call

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_50 - Messages for Development Class CCMB

• Message number: 212

• Message text: There is no new call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_50212 - There is no new call ?

  The SAP error message CRM_50212, which states "There is no new call," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to create or process a new call (such as a service request or a sales call) but the system does not find any new call data to work with. This can happen for several reasons.
  Causes:
  
  No Active Call: The user may be trying to create a new call when there are no active calls available in the system.
  Incorrect Navigation: The user may have navigated to a screen or function that does not allow for the creation of a new call.
  Authorization Issues: The user may not have the necessary permissions to create a new call in the system.
  System Configuration: There may be configuration issues in the CRM system that prevent the creation of new calls.
  Data Inconsistencies: There may be inconsistencies or missing data in the CRM system that prevent the creation of a new call.
  
  Solutions:
  
  Check Active Calls: Ensure that there are active calls available in the system. If not, try to create a new call from the appropriate menu or transaction.
  Correct Navigation: Make sure you are in the correct area of the CRM application to create a new call. Follow the proper navigation path.
  Review Authorizations: Check if the user has the necessary authorizations to create new calls. If not, contact your system administrator to adjust the permissions.
  System Configuration Review: Consult with your SAP Basis or CRM configuration team to ensure that the system is set up correctly for creating new calls.
  Data Validation: Check for any missing or inconsistent data that might be causing the issue. This may involve reviewing related master data or transaction data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that are used for creating and managing calls, such as CRMD_ORDER for managing service orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Search for SAP Notes related to CRM_50212 in the SAP Support Portal for any known issues or patches that may address this error.
  Documentation: Review the SAP Help Portal for documentation on CRM call management to understand the expected processes and configurations.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further troubleshooting.