How To Fix CRM_50020 - Context-sensitive help is off

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_50 - Messages for Development Class CCMB

• Message number: 020

• Message text: Context-sensitive help is off

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_50020 - Context-sensitive help is off ?

  The SAP error message CRM_50020: Context-sensitive help is off typically indicates that the context-sensitive help feature is not enabled or available in the SAP system you are using. This feature is designed to provide users with relevant help information based on the context of the screen or transaction they are currently working on.
  Cause:
  
  System Configuration: The context-sensitive help feature may not be configured correctly in the SAP system.
  User Settings: Individual user settings may have disabled the context-sensitive help.
  Missing Authorizations: The user may lack the necessary authorizations to access help features.
  Technical Issues: There could be technical issues or bugs in the SAP system that prevent the help feature from functioning properly.
  
  Solution:
  
  
  Check User Settings:
  
  Go to the user profile settings and ensure that the context-sensitive help is enabled.
  You can check this in the SAP GUI by navigating to System > User Profile > Own Data and reviewing the settings.
  
  
  
  Enable Context-Sensitive Help:
  
  If you have the necessary authorizations, you can enable context-sensitive help in the system settings. This may require access to transaction codes like SICF (for Internet Communication Framework) or SE80 (Object Navigator) to check the configuration.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access help features. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, it may be necessary to consult with your SAP Basis team or system administrator. They can check for any system-wide settings or issues that may be affecting the context-sensitive help feature.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  System Restart:
  
  In some cases, a simple restart of the SAP GUI or the application server may resolve temporary glitches.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on context-sensitive help and its configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Tutorials: Consider training sessions or tutorials on SAP GUI features to better understand how to utilize context-sensitive help effectively.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to SAP support for further assistance.