How To Fix CRM_50009 - Action manager: Fill &1 with reference number for hierarchy list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_50 - Messages for Development Class CCMB

• Message number: 009

• Message text: Action manager: Fill &1 with reference number for hierarchy list

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_50009 - Action manager: Fill &1 with reference number for hierarchy list ?

  The SAP error message CRM_50009, which states "Action manager: Fill &1 with reference number for hierarchy list," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the action manager not being able to find a reference number for a hierarchy list.
  Cause:
  
  Missing Reference Number: The error usually indicates that a required reference number for a hierarchy list is not filled in or is missing. This could be due to incorrect configuration or data entry.
  Data Inconsistency: There may be inconsistencies in the data that are preventing the action manager from processing the request correctly.
  Configuration Issues: The action manager may not be properly configured to handle the specific hierarchy or action being requested.
  
  Solution:
  
  Check Input Fields: Ensure that all required fields, especially those related to the hierarchy list, are filled in correctly. Look for any fields that may be marked as mandatory.
  Review Configuration: Check the configuration settings for the action manager and hierarchy lists in the SAP CRM system. Ensure that the hierarchy is set up correctly and that all necessary reference numbers are defined.
  Data Validation: Validate the data being used in the transaction. Ensure that the reference numbers and hierarchy levels are correctly defined and exist in the system.
  Debugging: If you have access to debugging tools, you can trace the execution of the action manager to identify where the process is failing and why the reference number is not being populated.
  Consult Documentation: Refer to SAP documentation or notes related to the action manager and hierarchy lists for any specific guidance or known issues.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may have additional insights or solutions based on your specific system configuration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with transaction codes related to action management and hierarchy configuration, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Forums: Look for discussions in SAP community forums or user groups where similar issues may have been addressed by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.