How To Fix CRM_4S_INCEPTION104 - Activation: Multiple social service plans are activated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_4S_INCEPTION - 4S: Message Class for Inception Messages

• Message number: 104

• Message text: Activation: Multiple social service plans are activated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_4S_INCEPTION104 - Activation: Multiple social service plans are activated ?

  The SAP error message CRM_4S_INCEPTION104 indicates that there are multiple social service plans activated for a specific case or scenario, which is not allowed. This error typically arises in the context of SAP Customer Relationship Management (CRM) systems, particularly when dealing with social services or case management functionalities.
  Cause:
  The error occurs when:
  
  More than one social service plan is activated for a single case or client.
  The system is designed to allow only one active social service plan at a time for a specific case to avoid conflicts in service delivery and management.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review Active Plans: Check the active social service plans associated with the case or client. You can do this by navigating to the relevant case management area in SAP CRM.
  
  
  Deactivate Unnecessary Plans: Identify any unnecessary or duplicate social service plans that are currently active. You will need to deactivate the ones that are not required. This can usually be done through the case management interface.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to social service plans and case management for specific instructions on how to manage these plans.
  
  
  Check Configuration: If you are an administrator or have access to system configuration, ensure that the settings for social service plans are correctly configured to prevent multiple activations.
  
  
  User Training: If this issue is recurring, consider providing training to users on how to properly manage social service plans to avoid activating multiple plans inadvertently.
  
  
  Contact SAP Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to case management and social service plans.
  User Roles: Ensure that users have the appropriate roles and permissions to manage social service plans effectively.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the CRM_4S_INCEPTION104 error and ensure that only one social service plan is active for each case.