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How To Fix CRM_1O_MASS_CHANGE004 - Job &1 with No. &2 started; check results on Mass Change Log page


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_1O_MASS_CHANGE - General messages for mass changes

  • Message number: 004

  • Message text: Job &1 with No. &2 started; check results on Mass Change Log page

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_1O_MASS_CHANGE004 - Job &1 with No. &2 started; check results on Mass Change Log page ?

    The SAP error message CRM_1O_MASS_CHANGE004 typically indicates that a mass change job has been initiated, but there may be issues with the execution or results of that job. Here’s a breakdown of the cause, potential solutions, and related information:

    Cause:

    1. Job Execution Issues: The job may not have completed successfully due to various reasons such as system performance issues, data inconsistencies, or configuration problems.
    2. Data Locking: If the data being modified is locked by another process, the mass change job may not be able to execute as expected.
    3. Insufficient Authorizations: The user executing the mass change may not have the necessary authorizations to perform the changes.
    4. Configuration Errors: There may be issues with the configuration of the mass change process itself, such as incorrect parameters or settings.

    Solution:

    1. Check the Mass Change Log: Navigate to the Mass Change Log page to review the results of the job. This log will provide details on what was processed, any errors encountered, and the overall status of the job.
    2. Review Job Status: Use transaction codes like SM37 to check the status of the job. Look for any error messages or warnings that can provide more context on the failure.
    3. Data Consistency Check: Ensure that the data being modified is consistent and does not have any integrity issues. You may need to run consistency checks or validations.
    4. Check Authorizations: Verify that the user has the necessary authorizations to perform the mass change. If not, you may need to adjust roles or permissions.
    5. Re-run the Job: If the issue was temporary (e.g., due to locking), you may try to re-run the mass change job after resolving any identified issues.
    6. Consult Documentation: Refer to SAP documentation or notes related to mass changes in CRM for any specific guidance or known issues.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SM37, and SLG1 (for application log) to monitor and troubleshoot mass change jobs.
    • SAP Notes: Check SAP Notes for any known issues or patches related to the mass change functionality in your version of SAP CRM.
    • Performance Monitoring: If performance issues are suspected, consider monitoring system performance and resource utilization during the execution of mass change jobs.

    If the problem persists after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's support portal for further assistance.

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