How To Fix CREDIT_WB028 - Order &1 of the same payer &2 is still being rechecked

SAP Error Message - Details

• Message type: E = Error

• Message class: CREDIT_WB - Credit Workbench

• Message number: 028

• Message text: Order &1 of the same payer &2 is still being rechecked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CREDIT_WB028 - Order &1 of the same payer &2 is still being rechecked ?

  The SAP error message CREDIT_WB028 indicates that there is an issue with credit management in the system, specifically related to a credit check for a sales order. The message states that there is an order (identified by &1) for the same payer (identified by &2) that is still undergoing a recheck process. This typically occurs in scenarios where credit checks are performed, and the system is still processing the credit status of a previous order for the same customer.
  Cause:
  
  Pending Credit Check: The most common cause of this error is that a previous order for the same payer is still being processed for credit checks. This can happen if the system is configured to perform credit checks in real-time and the previous order has not yet completed its credit evaluation.
  System Performance Issues: If the system is experiencing performance issues, it may take longer than usual to complete the credit check, leading to this error.
  Configuration Issues: There may be configuration settings in the credit management module that are causing delays or conflicts in processing credit checks.
  
  Solution:
  
  Wait for Completion: The simplest solution is to wait for the credit check of the previous order to complete. Once it is finished, you can attempt to process the current order again.
  Check Credit Management Logs: Review the credit management logs to see if there are any issues or errors with the previous order's credit check. This can provide insights into what might be causing the delay.
  Transaction Monitoring: Use transaction codes like SM37 to monitor background jobs and see if there are any jobs related to credit checks that are still running.
  System Performance: If the system is slow, consider checking for performance issues or system load that might be affecting the processing time of credit checks.
  Configuration Review: Review the configuration settings in the credit management module to ensure that they are set up correctly and that there are no conflicts that could be causing delays.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  Credit Management Configuration: Familiarize yourself with the configuration settings for credit management in SAP, including credit limits, risk categories, and credit check settings.
  Transaction Codes: Useful transaction codes for monitoring and troubleshooting credit checks include:
  
  FD32 (Change Customer Credit Management)
  FD33 (Display Customer Credit Management)
  SCC4 (Client Administration)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide updates related to credit management and error messages.
  
  By following these steps, you should be able to resolve the CREDIT_WB028 error and ensure that credit checks are processed smoothly in your SAP system.