How To Fix CPE_INTERFACE290 - If call-offs exist, tiers cannot be created, updated, deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CPE_INTERFACE - CPE IInterface Message Class

• Message number: 290

• Message text: If call-offs exist, tiers cannot be created, updated, deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CPE_INTERFACE290 - If call-offs exist, tiers cannot be created, updated, deleted ?

  The SAP error message CPE_INTERFACE290 indicates that there are existing call-offs (or call-off orders) associated with a particular tier in a contract or agreement, which prevents the creation, updating, or deletion of tiers. This is a common issue in SAP systems when dealing with contract management, especially in scenarios involving complex agreements with multiple tiers or levels.
  Cause:
  The primary cause of this error is that the system has detected active call-offs linked to the tier you are trying to modify. Call-offs are specific orders or requests made against a contract, and if they exist, the system restricts changes to the tier to maintain data integrity and avoid inconsistencies.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Existing Call-offs:
  
  Review the contract or agreement to identify any existing call-offs associated with the tier in question. You can do this by navigating to the relevant contract management transaction in SAP and checking the call-off orders.
  
  
  
  Cancel or Complete Call-offs:
  
  If you find active call-offs that are no longer needed, consider canceling or completing them. This will free up the tier for modification.
  Ensure that any cancellation or completion of call-offs is in line with your business processes and policies.
  
  
  
  Modify the Tier:
  
  Once there are no active call-offs linked to the tier, you should be able to create, update, or delete the tier without encountering the error.
  
  
  
  Consult Documentation:
  
  Refer to your organization's SAP documentation or user manuals for specific procedures related to managing call-offs and tiers.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting SAP's help resources for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME33K (Display Contract), ME32K (Change Contract), or ME31K (Create Contract) to navigate through contracts and call-offs.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Permissions: Ensure that you have the necessary permissions to modify contracts and tiers in the SAP system.
  
  By following these steps, you should be able to address the CPE_INTERFACE290 error and manage your tiers effectively.