How To Fix /CPD/SS_MESSAGES165 - Cannot save staffing information. Please contact support.

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/SS_MESSAGES -

• Message number: 165

• Message text: Cannot save staffing information. Please contact support.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /CPD/SS_MESSAGES165 - Cannot save staffing information. Please contact support. ?

  The SAP error message /CPD/SS_MESSAGES165 indicating "Cannot save staffing information. Please contact support." typically arises in the context of staffing or personnel management within the SAP system. This error can be caused by various factors, and resolving it may require a systematic approach. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to save staffing information.
  Data Validation Errors: There may be issues with the data being entered, such as missing mandatory fields or incorrect data formats.
  System Configuration: There could be configuration issues in the SAP system that prevent saving the staffing information.
  Technical Errors: There may be underlying technical issues, such as database locks or system performance problems.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they might be causing conflicts.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to perform the action. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Validate Input Data:
  
  Review the data being entered for any missing or incorrect information. Ensure all mandatory fields are filled out correctly.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to staffing and personnel management. This may involve reviewing settings in transaction SPRO.
  
  
  
  Check for System Errors:
  
  Look at the system logs (transaction SM21) and short dumps (transaction ST22) for any related errors that could provide more context.
  
  
  
  Database Locks:
  
  Use transaction SM12 to check for any database locks that might be preventing the save operation.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, it may be necessary to contact SAP support for further assistance. Provide them with detailed information about the error, including the transaction code, user ID, and any relevant logs.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or similar issues.
  Documentation: Review the official SAP documentation for the module you are working with to understand the expected behavior and requirements for staffing information.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  Conclusion:
  Resolving the error /CPD/SS_MESSAGES165 requires a thorough investigation of user permissions, data integrity, system configuration, and potential technical issues. If the problem cannot be resolved internally, reaching out to SAP support with detailed information will be the best course of action.