How To Fix /CPD/RM004 - Value of low score range must be lower than that of high score range

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/RM -

• Message number: 004

• Message text: Value of low score range must be lower than that of high score range

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CPD/RM004 - Value of low score range must be lower than that of high score range ?

  The SAP error message /CPD/RM004 Value of low score range must be lower than that of high score range typically occurs in the context of SAP Customer Data Cloud (CDC) or similar applications where scoring or rating systems are implemented. This error indicates that there is a configuration issue with the scoring ranges defined in the system.
  Cause:
  The error arises when the low score range value is set to be equal to or greater than the high score range value. In a scoring system, the low score must always be less than the high score to maintain logical consistency. For example, if you have defined a score range as follows:
  
  Low Score Range: 50
  High Score Range: 40
  
  This configuration is invalid because the low score (50) is not less than the high score (40).
  Solution:
  To resolve this error, you need to check and correct the score range settings in the relevant configuration. Here are the steps you can follow:
  
  
  Access Configuration Settings: Navigate to the configuration settings where the score ranges are defined. This could be in the SAP GUI or through a web interface, depending on your system setup.
  
  
  Review Score Ranges: Look for the specific scoring configuration that is causing the error. Identify the low and high score values.
  
  
  Adjust Values: Ensure that the low score value is less than the high score value. For example, if the low score is currently set to 50, you might change it to 30, while ensuring the high score remains above this value (e.g., 40).
  
  
  Save Changes: After making the necessary adjustments, save the configuration.
  
  
  Test the Configuration: After saving, test the scoring functionality to ensure that the error no longer occurs and that the scoring system behaves as expected.
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for detailed information on configuring scoring systems and understanding the implications of score ranges.
  Support: If you continue to experience issues or if the error persists after making changes, consider reaching out to SAP support or consulting with a technical expert familiar with your specific SAP environment.
  Best Practices: When configuring score ranges, always double-check the values to prevent similar errors in the future. It may also be helpful to document the scoring logic and ranges for future reference.
  
  By following these steps, you should be able to resolve the error and ensure that your scoring configuration is set up correctly.