How To Fix CPB_PRODUCT_MOBILE001 - User &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CPB_PRODUCT_MOBILE -

• Message number: 001

• Message text: User &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CPB_PRODUCT_MOBILE001 - User &1 does not exist ?

  The SAP error message CPB_PRODUCT_MOBILE001 indicates that a user specified in a mobile application or related process does not exist in the system. This error typically arises in contexts where user authentication or user-specific data is required, such as in mobile applications or when integrating with SAP Cloud Platform.
  Cause:
  
  User Not Created: The user ID specified does not exist in the SAP system.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced.
  User Deactivation: The user might have been deactivated or deleted from the system.
  Authorization Issues: The user may not have the necessary authorizations to access the mobile application or service.
  System Configuration: There may be issues with the configuration of the mobile application or the backend system.
  
  Solution:
  
  Verify User ID: Check the user ID being used in the application or process to ensure it is correct.
  Create User: If the user does not exist, create the user in the SAP system using transaction code SU01.
  Check User Status: If the user exists, verify that the user is active and not locked or deactivated.
  Review Authorizations: Ensure that the user has the necessary roles and authorizations to access the mobile application.
  Check System Logs: Review system logs for any additional error messages or information that might provide more context.
  Consult Documentation: Refer to the SAP documentation for the specific mobile application or service for any additional configuration steps that may be required.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SUIM: User Information System (to check user roles and authorizations)
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Mobile Application Configuration: Ensure that the mobile application is correctly configured to connect to the SAP backend and that all necessary settings are in place.
  User Management Best Practices: Regularly review user accounts and their statuses to ensure that only active users have access to the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.