How To Fix COPC_PRP_UI010 - Reversal is canceled; pymt req & & & is being processed by other user

SAP Error Message - Details

• Message type: E = Error

• Message class: COPC_PRP_UI - COPC PRP

• Message number: 010

• Message text: Reversal is canceled; pymt req & & & is being processed by other user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COPC_PRP_UI010 - Reversal is canceled; pymt req & & & is being processed by other user ?

  The SAP error message COPC_PRP_UI010 indicates that a reversal process is being canceled because the payment request is currently being processed by another user. This typically occurs in scenarios where multiple users are trying to access or modify the same payment request simultaneously, leading to a conflict.
  Cause:
  
  Concurrent Access: Another user is currently processing the payment request, which locks the record for editing.
  Session Timeout: If a user has left a session open for too long, it may still hold a lock on the payment request.
  System Configuration: Certain configurations in the SAP system may lead to stricter locking mechanisms.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to complete their processing. Once they finish, you can attempt the reversal again.
  Check User Sessions: If you have access, check if another user is indeed processing the payment request. You can use transaction codes like SM04 (User Overview) or SM12 (Lock Entries) to see if there are any active sessions or locks on the payment request.
  Communicate with Users: If you identify the user who is processing the request, communicate with them to understand when they will complete their task.
  System Admin Intervention: If the issue persists and you cannot identify the user or if the session appears to be stuck, you may need to involve a system administrator to release the lock or investigate further.
  Review Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration regarding locking mechanisms to see if adjustments can be made.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM04 (User Overview), SM12 (Lock Entries), and SM21 (System Log) for monitoring user sessions and locks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates their knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to payment processing and reversals to ensure that you are following the correct procedures.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.