How To Fix COM_TEXT_CUST165 - Internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_TEXT_CUST - Messages for Text Customizing

• Message number: 165

• Message text: Internal error

What causes this issue?

An error occurred internally. The program encountered an unexpected
error/data combination.

System Response

In the error overview, the position is displayed as containing errors.

How to fix this error?

Contact your System Administration.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_TEXT_CUST165 - Internal error ?

  The SAP error message COM_TEXT_CUST165 typically indicates an internal error related to the configuration or processing of texts in the SAP system, particularly in the context of the SAP Customer Relationship Management (CRM) or other modules that handle text management.
  Cause:
  
  Configuration Issues: There may be a misconfiguration in the text management settings or in the specific object that is being processed.
  Data Inconsistencies: Inconsistent or corrupted data in the database can lead to internal errors when the system tries to access or manipulate text objects.
  Missing Authorizations: Sometimes, the error can occur if the user does not have the necessary authorizations to access or modify the text objects.
  System Bugs: There may be bugs in the specific version of SAP you are using that could lead to this error.
  
  Solution:
  
  Check Configuration: Review the configuration settings related to text management in the relevant module. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Run consistency checks on the relevant data objects to identify and correct any inconsistencies. This may involve using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to access and modify the text objects. This can be checked in transaction SU53 or by consulting with your security team.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address this specific error. There may be patches or updates available that resolve the issue.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring. This may require assistance from a developer or SAP Basis team.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction code, steps to reproduce the error, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE37 (Function Module), and SE38 (ABAP Program) for debugging and analysis.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to text management and the specific module you are working with for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the COM_TEXT_CUST165 error and implement a suitable solution.