How To Fix COM_PRODUCT_API069 - Errors occurred when uploading product

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_API - Messages for Product Interfaces

• Message number: 069

• Message text: Errors occurred when uploading product

What causes this issue?

Errors occurred when trying to transfer the data of product &V1& to the
OLTP System &V3& via the RFC destination &V2&.
The relevant messages were saved in the application log under the number
&V4&.
You can view the application log in the OLTP System &V3& with
transaction MM90.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to correct the errors.
They might have occurred for the following reasons:
The Customizing settings for the OLTP System and the CRM System do not
match.
Check that the correct settings were transferred from the OLTP System to
the CRM System during the Customizing download and that any Customizing
data entered subsequently in the CRM System was also entered in the OLTP
System.
The material is being processed in the OLTP System by another user or
process and therefore cannot be changed.
Perform the upload again later.
In the OLTP System, there are certain fields in material master
maintenance (industrial or retail) which are defined as required entry
fields but cannot be maintained in the CRM System. They therefore cannot
be transferred to the OLTP System by an upload.
The upload must therefore be started manually in product maintenance.
If the problem occurs when you create or change industrial materials,
you should try and change the field selection for the fields which
cannot be provided with data by an upload. Make sure that these fields
are not required entry fields.
If the problem occurs when you create or change retail materials, you
should also change the field selection here appropriately or create a
reference material for the material groups concerned. This will mean
that the necessary data which is not provided by the upload can be added
automatically from the reference material.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_API069 - Errors occurred when uploading product ?

  The SAP error message COM_PRODUCT_API069 typically indicates that there were issues encountered during the upload of product data into the SAP system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  
  Data Format Issues: The data being uploaded may not conform to the expected format or structure. This can include incorrect data types, missing mandatory fields, or invalid values.
  
  
  Validation Errors: The system may have validation rules that the uploaded data does not meet. For example, if a product category is not valid or if there are inconsistencies in the data.
  
  
  Authorization Issues: The user performing the upload may not have the necessary permissions to create or modify product data in the system.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the API being used for the upload, network issues, or system performance problems.
  
  
  Duplicate Entries: Attempting to upload a product that already exists in the system can also trigger this error.
  
  
  Solutions:
  
  
  Check Data Format: Review the data being uploaded to ensure it adheres to the required format. Validate that all mandatory fields are filled and that the data types are correct.
  
  
  Review Validation Rules: Check the validation rules in the SAP system to ensure that the data meets all necessary criteria. This may involve consulting with a functional consultant or reviewing documentation.
  
  
  User Permissions: Verify that the user has the appropriate authorizations to perform the upload. If not, the necessary permissions should be granted.
  
  
  Error Logs: Check the error logs or messages returned by the system for more specific details about what went wrong during the upload process. This can provide insights into the exact nature of the problem.
  
  
  Test with Sample Data: If possible, try uploading a small set of sample data that is known to be correct. This can help isolate whether the issue is with the data itself or with the upload process.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for guidance on the specific API or transaction being used for the upload.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Testing Environment: If available, use a testing or development environment to troubleshoot the issue without affecting production data.
  
  By systematically addressing these areas, you should be able to identify the root cause of the COM_PRODUCT_API069 error and implement an appropriate solution.