How To Fix COM_PRODUCT_API065 - No SAP sales organization found for CRM sales organization &1

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT_API - Messages for Product Interfaces

• Message number: 065

• Message text: No SAP sales organization found for CRM sales organization &1

What causes this issue?

Product master data was maintained in CRM for the sales organization
&V1&. When the data is uploaded, the CRM sales organization has to be
mapped to the sales organization of the SAP system. However, no sales
organization in the SAP system could be found for the CRM sales
organization &V1& .

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the relevant sales organization for the CRM sales organization
&V1& in the organization model.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT_API065 - No SAP sales organization found for CRM sales organization &1 ?

  The SAP error message COM_PRODUCT_API065 indicates that the system could not find a corresponding SAP sales organization for the specified CRM sales organization. This error typically occurs in scenarios where there is a mismatch or misconfiguration between the CRM and ERP systems, particularly in the context of product and sales organization data.
  Cause:
  
  Missing Configuration: The sales organization in the CRM system is not properly configured in the ERP system.
  Data Synchronization Issues: There may be issues with data synchronization between the CRM and ERP systems, leading to discrepancies in sales organization data.
  Incorrect Mapping: The mapping between CRM sales organizations and ERP sales organizations may not be set up correctly.
  Master Data Issues: The relevant master data (like customer master or material master) may not be maintained correctly in the system.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the sales organization in the CRM system is defined in the ERP system. You can do this by navigating to the relevant configuration settings in the ERP system (Transaction Code: OVX5 for sales organization settings).
  
  
  
  Maintain Sales Organization:
  
  If the sales organization does not exist in the ERP system, create it. You can do this in the ERP system using the appropriate transaction codes (e.g., OVX5 for sales organization assignment).
  
  
  
  Data Synchronization:
  
  Verify that the data synchronization between the CRM and ERP systems is functioning correctly. Check for any errors in the middleware or integration layer that might be causing data not to sync properly.
  
  
  
  Check Master Data:
  
  Ensure that the relevant master data (like customer master and material master) is correctly maintained and that the sales organization is assigned to the relevant records.
  
  
  
  Review Mapping:
  
  Check the mapping between CRM and ERP sales organizations to ensure that they are correctly aligned. This can often be found in the configuration settings for the integration between the two systems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5, SPRO, and others that may help in navigating the configuration settings.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Integration Settings: Review the integration settings between CRM and ERP, especially if you are using SAP Cloud Platform Integration or SAP Process Integration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.