How To Fix COM_PRCAT116 - System error occurred when calling &1 (communication with IPC)

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRCAT - Product Category

• Message number: 116

• Message text: System error occurred when calling &1 (communication with IPC)

What causes this issue?

When the function module &V1& was called, the exception SYSTEM_ERROR
was raised.
Either the PME (IPC) has not been correctly installed, or communication
was disrupted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact the IPC administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRCAT116 - System error occurred when calling &1 (communication with IPC) ?

  The SAP error message COM_PRCAT116 indicates that a system error occurred when calling a specific function related to the Integrated Planning Component (IPC). This error typically arises during communication between the SAP system and the IPC, which is used for pricing and configuration in SAP.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the IPC.
  Configuration Errors: Incorrect configuration settings in the IPC or the SAP system can lead to communication failures.
  System Performance: High load on the IPC or the SAP system can cause timeouts or failures in processing requests.
  Version Mismatch: Incompatibility between the versions of the SAP system and the IPC can lead to errors.
  Authorization Issues: The user or process may not have the necessary permissions to access the IPC.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the IPC. You can use tools like ping or traceroute to diagnose connectivity.
  Review Configuration: Verify the configuration settings in both the SAP system and the IPC. Ensure that all necessary parameters are correctly set.
  Monitor System Performance: Check the performance of both the SAP system and the IPC. Look for any bottlenecks or high resource usage that could be causing the issue.
  Check Versions: Ensure that the versions of the SAP system and the IPC are compatible. If there are discrepancies, consider upgrading or patching the systems.
  Review Authorizations: Check the user roles and authorizations to ensure that the necessary permissions are granted for accessing the IPC.
  Consult Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide additional context.
  Restart Services: If the issue persists, consider restarting the IPC service or the SAP application server to clear any temporary issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for IPC and related components to ensure proper setup and configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.