How To Fix COM_PAYPLAN405 - Customer payment guarantee procedure & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PAYPLAN - Messages of Payment Plan Set

• Message number: 405

• Message text: Customer payment guarantee procedure & does not exist

What causes this issue?

Customer payment guarantee procedure is not maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Carry out the following activity in Customizing:
<ZK>Customer Relationship Management -> Basic Functions -> Payment
Cards -> Settings for Transactions -> <DS:SIMG.CRM_PAYPLAN_ABSCH>Define
Customer Payment Guarantee Procedure.</></>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PAYPLAN405 - Customer payment guarantee procedure & does not exist ?

  The SAP error message COM_PAYPLAN405 indicates that there is an issue with the customer payment guarantee procedure in the system. This error typically arises when the system is unable to find a valid payment guarantee procedure for a customer in the context of a payment plan or payment processing.
  Cause:
  
  Missing Configuration: The payment guarantee procedure may not be configured in the system for the specific customer or customer group.
  Incorrect Customer Master Data: The customer master data may not have the correct payment guarantee procedure assigned.
  Inconsistent Data: There may be inconsistencies in the data related to payment plans or customer payment guarantees.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the payment guarantee procedures.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP (Transaction code: SPRO).
  Navigate to the relevant section for payment guarantee procedures and ensure that the procedure is defined and active.
  Ensure that the payment guarantee procedure is assigned to the relevant customer or customer group.
  
  
  
  Review Customer Master Data:
  
  Use transaction code XD03 (Display Customer) to check the customer master data.
  Verify that the payment guarantee procedure is correctly assigned in the customer master record under the relevant view (e.g., Sales Area Data).
  
  
  
  Data Consistency Check:
  
  Run any relevant reports or transactions to check for inconsistencies in the payment plans or customer payment guarantees.
  Correct any inconsistencies found.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify payment guarantee procedures.
  If needed, consult with your SAP security team to review and adjust user roles and authorizations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on configuring payment guarantee procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO for configuration settings.
  XD03 for displaying customer master data.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Manuals: Review user manuals or training materials related to customer payment processing in SAP.
  
  By following these steps, you should be able to identify and resolve the issue related to the COM_PAYPLAN405 error message in SAP.