How To Fix COM_CFG_DB220 - No KB found for Product ID &1 &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_CFG_DB - Database Layer: Configuration

• Message number: 220

• Message text: No KB found for Product ID &1 &2 &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_CFG_DB220 - No KB found for Product ID &1 &2 &3 ?

  The SAP error message COM_CFG_DB220 indicates that the system could not find a Knowledge Base (KB) entry for the specified Product ID. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when trying to access or display information related to a product or service.
  Cause:
  
  Missing Knowledge Base Entry: The most common cause is that there is no Knowledge Base entry for the specified Product ID in the system.
  Incorrect Product ID: The Product ID provided may be incorrect or not properly formatted.
  Configuration Issues: There may be issues with the configuration of the Knowledge Base or the related components in SAP.
  Authorization Issues: The user may not have the necessary authorizations to access the Knowledge Base entries.
  
  Solution:
  
  Check Product ID: Verify that the Product ID you are using is correct. Ensure that it is properly formatted and exists in the system.
  Create Knowledge Base Entry: If the entry does not exist, you may need to create a new Knowledge Base entry for the specified Product ID. This can typically be done through the SAP GUI or relevant transaction codes (e.g., CRM_ORDER, CRM_SERVICE).
  Review Configuration: Check the configuration settings for the Knowledge Base in your SAP system. Ensure that all necessary components are properly set up.
  Authorization Check: Ensure that the user has the necessary authorizations to access the Knowledge Base. You may need to consult with your SAP security team to verify this.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on managing Knowledge Base entries.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing orders and service requests.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.