How To Fix CODD_CODE_EXCHANGE030 - Multiple CRM codes mapped to same C4C code &1 for &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CODD_CODE_EXCHANGE - Messages for customizing exchange

• Message number: 030

• Message text: Multiple CRM codes mapped to same C4C code &1 for &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CODD_CODE_EXCHANGE030 - Multiple CRM codes mapped to same C4C code &1 for &2 ?

  The SAP error message CODD_CODE_EXCHANGE030 indicates that there are multiple CRM codes mapped to the same C4C (Cloud for Customer) code. This situation can arise during data synchronization or integration processes between SAP CRM and SAP C4C, where the mapping of codes is not unique.
  Cause:
  
  Duplicate Mapping: The primary cause of this error is that there are multiple entries in the mapping table that link different CRM codes to the same C4C code. This can happen due to incorrect configuration or data entry errors.
  Data Migration Issues: If data was migrated from another system or if there were changes in the code structure, it might lead to multiple CRM codes being associated with a single C4C code.
  Configuration Errors: Incorrect settings in the integration configuration can lead to this issue, especially if the mapping was not properly defined.
  
  Solution:
  
  
  Review Mapping Configuration:
  
  Check the mapping configuration in the system where the codes are defined. Ensure that each C4C code is uniquely mapped to a single CRM code.
  You can typically find this mapping in the relevant customizing settings or integration settings in SAP.
  
  
  
  Identify Duplicate Entries:
  
  Use transaction codes like SE16 or SE11 to access the relevant tables (e.g., mapping tables) and identify the duplicate entries.
  Look for the specific C4C code mentioned in the error message and see which CRM codes are mapped to it.
  
  
  
  Correct the Mapping:
  
  Once duplicates are identified, decide which mapping should be retained and remove or correct the others to ensure that each C4C code has a unique corresponding CRM code.
  Make sure to document any changes made for future reference.
  
  
  
  Test the Changes:
  
  After making the necessary corrections, perform a test to ensure that the error no longer occurs and that data synchronization works as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to code mapping and integration between CRM and C4C for any specific guidelines or best practices.
  
  
  
  Seek Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM and C4C integration.
  
  
  
  Related Information:
  
  Integration Scenarios: Understanding the integration scenarios between SAP CRM and C4C can help in troubleshooting similar issues.
  Data Consistency: Maintaining data consistency across systems is crucial for avoiding such errors. Regular audits of mapping tables can help prevent future occurrences.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on mapping issues.
  
  By following these steps, you should be able to resolve the CODD_CODE_EXCHANGE030 error and ensure proper mapping between CRM and C4C codes.