How To Fix COD_ERP_COMMON020 - SAP Cloud for Customer system service path (URL) is not found

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_ERP_COMMON - COD_ERP_COMMON

• Message number: 020

• Message text: SAP Cloud for Customer system service path (URL) is not found

What causes this issue?

Server Error: SAP Cloud for Customer system service path (URL) is not
found

System Response

Check Details for original SOAP Fault Message.

How to fix this error?

Make Sure in the HCI receiver adapter the correct path is maintained in
the address under Connection Details. This path should match the Inbound
communication service of SAP Cloud for Customer system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COD_ERP_COMMON020 - SAP Cloud for Customer system service path (URL) is not found ?

  The SAP error message COD_ERP_COMMON020 indicates that the SAP Cloud for Customer (C4C) system is unable to find the specified service path (URL) for the ERP system integration. This error typically arises during the integration setup between SAP C4C and an ERP system, such as SAP S/4HANA or SAP ECC.
  Causes:
  
  Incorrect Service URL: The URL configured for the ERP system in the C4C system may be incorrect or malformed.
  Service Not Active: The required service in the ERP system may not be activated or properly configured.
  Network Issues: There may be network connectivity issues preventing C4C from reaching the ERP system.
  Authentication Issues: There may be problems with the credentials used to access the ERP system.
  Firewall Restrictions: Firewalls or security settings may be blocking access to the ERP system from the C4C environment.
  
  Solutions:
  
  
  Verify the Service URL:
  
  Check the service URL configured in the C4C system for the ERP integration. Ensure it is correct and accessible.
  You can test the URL in a web browser or use tools like Postman to verify connectivity.
  
  
  
  Activate Required Services:
  
  In the ERP system, ensure that the necessary OData services or APIs are activated. This can typically be done in the SAP Gateway or through transaction codes like /IWFND/MAINT_SERVICE.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing communication between C4C and the ERP system. This may involve checking VPN connections, proxies, or other network configurations.
  
  
  
  Review Authentication Settings:
  
  Verify that the credentials (username and password) used for the connection are correct and have the necessary permissions to access the ERP services.
  
  
  
  Firewall and Security Settings:
  
  Check firewall settings to ensure that they allow traffic between the C4C and ERP systems. You may need to work with your network/security team to adjust these settings.
  
  
  
  Consult Logs:
  
  Review the logs in both the C4C and ERP systems for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Refer to the official SAP documentation for integrating C4C with ERP systems, which may provide insights into configuration and common pitfalls.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP Support for further assistance.