How To Fix COD_ERP_COMMON016 - Connection to SAP Cloud for customer system established

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_ERP_COMMON - COD_ERP_COMMON

• Message number: 016

• Message text: Connection to SAP Cloud for customer system established

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message COD_ERP_COMMON016 - Connection to SAP Cloud for customer system established ?

  The SAP error message COD_ERP_COMMON016 typically indicates that there is an issue with the connection to the SAP Cloud for Customer (C4C) system. This error can arise due to various reasons, including configuration issues, network problems, or authentication failures.
  Cause
  
  Configuration Issues: Incorrect settings in the integration configuration between the SAP ERP system and the SAP Cloud for Customer system.
  Network Problems: Connectivity issues between the on-premise system and the cloud system, such as firewall restrictions or DNS resolution problems.
  Authentication Failures: Issues with the credentials used to connect to the C4C system, such as expired passwords or incorrect user roles.
  Service Availability: The SAP Cloud for Customer service may be temporarily unavailable or undergoing maintenance.
  
  Solution
  
  
  Check Configuration:
  
  Verify the integration settings in the SAP ERP system. Ensure that the URL, client ID, and other parameters are correctly configured.
  Ensure that the necessary communication arrangements are set up in the C4C system.
  
  
  
  Network Connectivity:
  
  Test the network connection to the SAP Cloud for Customer system. You can use tools like ping or traceroute to check connectivity.
  Ensure that any firewalls or proxies are configured to allow traffic to and from the C4C system.
  
  
  
  Authentication:
  
  Check the credentials being used for the connection. Ensure that the username and password are correct and that the user has the necessary roles and permissions in the C4C system.
  If using OAuth, ensure that the access token is valid and has not expired.
  
  
  
  Service Status:
  
  Check the SAP Cloud for Customer service status to see if there are any ongoing issues or maintenance activities that could affect connectivity.
  
  
  
  Logs and Traces:
  
  Review the logs in both the SAP ERP and C4C systems for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on troubleshooting connectivity issues.
  Documentation: Refer to the official SAP documentation for integration between SAP ERP and SAP Cloud for Customer for detailed configuration steps and best practices.
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the COD_ERP_COMMON016 error message.