How To Fix COD_ERP_COMMON013 - Connection failure reason cloud not be identified.

SAP Error Message - Details

• Message type: E = Error

• Message class: COD_ERP_COMMON - COD_ERP_COMMON

• Message number: 013

• Message text: Connection failure reason cloud not be identified.

What causes this issue?

Communication Error: Connection failure reason could not be identified

System Response

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How to fix this error?

Followings can be done to find out more about the error reason
Check if any SOAP fault details is available in the application log,,
Check transaction <DS:TRAN.SRTUTIL>SRT_UTIL</> -> Error log for further
hint about the problem.
Check Middleware message processing log or message monitoring log for
any possible cause
Check web service monitoring log on the SAP Cloud for Customer for any
issues

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COD_ERP_COMMON013 - Connection failure reason cloud not be identified. ?

  The SAP error message "COD_ERP_COMMON013 Connection failure reason could not be identified" typically indicates that there is a problem with the connection between your SAP system and the cloud service. This error can arise from various issues, including network problems, configuration errors, or service outages. Here are some potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be connectivity problems between your on-premise system and the cloud service.
  Configuration Errors: Incorrect settings in the SAP system or the cloud service configuration can lead to connection failures.
  Service Outages: The cloud service you are trying to connect to may be experiencing downtime or maintenance.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection.
  Authentication Issues: Problems with user credentials or authentication methods can prevent successful connections.
  Version Compatibility: Incompatibility between the versions of the SAP system and the cloud service can also lead to connection issues.
  
  Solutions:
  
  Check Network Connectivity: Ensure that your network is functioning properly and that there are no issues with internet access.
  Review Configuration Settings: Verify that all configuration settings in both the SAP system and the cloud service are correct. This includes checking URLs, ports, and authentication methods.
  Monitor Service Status: Check the status of the cloud service to see if there are any reported outages or maintenance activities.
  Firewall and Security Settings: Review firewall rules and security settings to ensure that they allow traffic to and from the cloud service.
  Validate Credentials: Ensure that the user credentials being used for the connection are correct and have the necessary permissions.
  Check Logs: Review the SAP application logs and any relevant logs from the cloud service for more detailed error messages that can provide insights into the issue.
  Update Software: Ensure that both the SAP system and the cloud service are running compatible versions. If necessary, apply updates or patches.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the cloud service for further assistance.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Documentation: Review the official SAP documentation for guidelines on configuring cloud connections and troubleshooting connectivity issues.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their solutions.
  
  By systematically addressing these potential causes and implementing the suggested solutions, you should be able to resolve the connection failure indicated by the error message COD_ERP_COMMON013.