How To Fix CO708 - Sales order cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CO - PPC order processing messages

• Message number: 708

• Message text: Sales order cannot be changed

What causes this issue?

You cannot change the sales order. There may be several reasons for
this:
1. The distribution rule has already been used, that means that order
settlements has already been carried out:
2. A goods receipt has already been posted for the order. So a delivered
quantity already exists.
3. A withdrawal has already been carried out for a component which is
made-to-stock.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Depending on which of the above-mentioned causes is relevant, you can
take one of the following measures to change the sales order.
1. Cancel the settlement
2. Cancel the goods receipt
3. Cancel the withdrawal

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CO708 - Sales order cannot be changed ?

  The SAP error message CO708, which states "Sales order cannot be changed," typically occurs when there are restrictions or conditions that prevent modifications to a sales order in the system. Here are some common causes, potential solutions, and related information regarding this error:
  Causes:
  
  Status of the Sales Order: The sales order may be in a status that does not allow changes, such as "Completed," "Delivered," or "Invoiced."
  Document Flow: If there are subsequent documents (like delivery or invoice) created based on the sales order, it may lock the order for changes.
  User Authorizations: The user may not have the necessary permissions to make changes to the sales order.
  Configuration Settings: Certain configuration settings in the system may restrict changes to sales orders under specific conditions.
  Locked by Another User: The sales order might be locked by another user who is currently editing it.
  
  Solutions:
  
  Check Sales Order Status: Review the status of the sales order. If it is completed or has subsequent documents, you may need to reverse or cancel those documents before making changes.
  Review Document Flow: Use transaction codes like VA03 (Display Sales Order) to check the document flow and see if there are any related documents that need to be addressed.
  User Permissions: Ensure that the user has the appropriate authorizations to modify the sales order. This may require coordination with your SAP security team.
  Configuration Review: Consult with your SAP configuration team to review any settings that may be preventing changes to the sales order.
  Check for Locks: Use transaction code SM12 to check if the sales order is locked by another user. If so, you may need to wait until the lock is released or contact the user to resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order), VA03 (Display Sales Order), and SM12 (Display and Delete Locks).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or help files for additional context on sales order processing and restrictions.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP's official support channels for further assistance.