How To Fix CNV_NCE_BAS004 - Object &1: knowledge base does not contain info. about customer objects

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_NCE_BAS - Number conversion engine: messages

• Message number: 004

• Message text: Object &1: knowledge base does not contain info. about customer objects

What causes this issue?

The system has found a customer object. The knowledge base for number
range objects does not contain any information about customer objects.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_NCE_BAS004 - Object &1: knowledge base does not contain info. about customer objects ?

  The SAP error message CNV_NCE_BAS004 indicates that the knowledge base does not contain information about the specified customer object. This error typically arises during data migration or conversion processes, particularly when using SAP's tools for data migration, such as the SAP S/4HANA Migration Cockpit or other conversion tools.
  Cause:
  
  
  Missing Knowledge Base Entries: The error suggests that the system is unable to find the necessary information or mappings for the specified customer object in the knowledge base. This could be due to:
  
  The object not being defined in the migration tool's knowledge base.
  The object being a custom development or enhancement that is not recognized by the standard migration tools.
  The knowledge base not being updated or not containing the latest entries for the specific version of the software.
  
  
  
  Incorrect Configuration: There may be issues with the configuration of the migration tool or the specific settings related to the customer object.
  
  
  Version Mismatch: The version of the migration tool may not support the specific customer object or its configuration.
  
  
  Solution:
  
  
  Check Knowledge Base: Verify if the customer object is indeed missing from the knowledge base. You may need to consult SAP documentation or support to see if there are updates or patches that include the necessary entries.
  
  
  Custom Object Handling: If the object is a custom development:
  
  You may need to create a custom mapping or transformation logic to handle the object during the migration.
  Consider using the SAP Enhancement Framework to add the necessary logic for the migration.
  
  
  
  Update Migration Tool: Ensure that you are using the latest version of the migration tool. Sometimes, updates include additional knowledge base entries that may resolve the issue.
  
  
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They may provide insights or solutions specific to your scenario.
  
  
  Documentation Review: Review the migration documentation provided by SAP for any specific instructions related to the customer object in question.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on handling customer objects during migration.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Migration Cockpit Documentation: Review the official SAP documentation for the Migration Cockpit or the specific tool you are using for any additional configuration steps or troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.