How To Fix CNV_MBT399 - Status information refresh is running

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_MBT - PCL message class

• Message number: 399

• Message text: Status information refresh is running

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_MBT399 - Status information refresh is running ?

  The SAP error message CNV_MBT399 with the description "Status information refresh is running" typically occurs in the context of data migration or conversion processes, particularly when using the SAP S/4HANA Migration Cockpit or similar tools. This message indicates that a status refresh operation is currently in progress, and it may prevent further actions until the refresh is completed.
  Cause:
  
  Ongoing Process: The error usually arises when a status refresh is already in progress for a migration or conversion task. This can happen if a user attempts to access or modify the status while the system is still processing the previous request.
  Long-running Operations: If the migration or conversion process takes a long time, it may lead to this message being displayed, indicating that the system is busy.
  Concurrency Issues: Multiple users or processes trying to access the same migration task simultaneously can also trigger this message.
  
  Solution:
  
  Wait for Completion: The simplest solution is to wait for the status refresh to complete. Once the refresh is done, you should be able to proceed with your tasks.
  Check Background Jobs: If you have access to the SAP system, check the status of background jobs related to the migration process. You can do this using transaction codes like SM37 to see if there are any jobs running that might be causing the delay.
  Refresh the Screen: Sometimes, simply refreshing the screen or re-entering the transaction can help clear the message once the process is complete.
  Avoid Concurrent Access: Ensure that no other users are trying to access the same migration task at the same time. Coordinate with your team to avoid concurrency issues.
  System Logs: If the issue persists for an unusually long time, check the system logs (transaction SLG1) for any errors or warnings that might provide more context on what is happening.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Migration Cockpit or the specific tool you are using to understand the expected behavior and any known issues.
  Support: If the problem continues and you cannot resolve it, consider reaching out to SAP Support for assistance, providing them with details about the error and the context in which it occurred.
  
  By following these steps, you should be able to address the CNV_MBT399 error and continue with your migration or conversion tasks.